Category:Support
Support Portal
For information on Digital Vision support availability, including contact details and contracts, please see the support area of the main web site. General NotesContentsCompatibility with Previous ReleasesProjects and notes from previous releases (starting with release 2012.1) are compatible and supported in the latest version. To use older projects (or notes), copy them into the appropriate project (or notes) folder. Projects and notes from the current release are not compatible in previous versions. Once opened in the latest release, you should not open a project in any older release (even the last) or project damage might result. Memory SettingsThis release is 64 bit and can take advantage of all available memory on the system. Application memory usage is controlled using the preference setting memoryImagePoolMaxMB (in megabytes). New installations will set this parameter to TOTAL RAM - 6 GB by default but you may want to change this. You can change this through editing the preference file or in the GUI Preferences / Rendering : Image memory :
Examples :
You may need to experiment to determine best settings for your workload. Note that this discussion assumes no other application is running at the same time as ours. In particular, any external helper applications such as Apple Quicktime or Avid will also allocate and require their own memory areas. Thread SettingsThere are two thread preference settings available. The recommended settings are :
These recommendations are set automatically on fresh new installs of the latest version where a preference file does not exist. If the preferences exist, the settings inside will be used. It is best to let the application create a brand new preference file by moving any existing one out of the way. The renderFrameThreads and renderTileThreads parameters are available in the preference file and via the GUI Preferences / Rendering section. If the application starts running out of memory for rendering, one way to mitigate this is to try reducing the number of Frame threads. Optimising Performance and ThreadingThese thread settings may not be optimal for your specific workflow. For best performance, you should analyse and benchmark your workflow using a variety of thread settings and select the settings that work best for you. Optimising threads can have a big impact on render speed so it is a good idea to undertake some tests before starting a job. To determine the number of cores and an optimal value for renderFrameThreads, see the FAQ. DPX CompatibilityThere are some DPX specific compatibility settings you can add to the Clip.prefs file (in your ROOT folder) : DPX { luma10PadLines BOOLEAN luma10MSBFirst BOOLEAN RGB12as2011 BOOLEAN } Where BOOLEAN can be "true" or "false" (without the quotes).
{{M-Note|Compatibility with 2011.2 For complete compatibility with version 2011.2 and earlier, you should set : DPX { luma10PadLines false luma10MSBFirst true RGB12as2011 true } |
Pages in category ‘Support’
The following 12 pages are in this category, out of 12 total.