Support:Licensing

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Licensing

Requesting a License

To request a license, send a mail to Digital Vision :

licensing@digitalvision.se

With the mail, please include details :

  • What product you want licensed
  • Your system MAC address (see below)
  • Your name, company name, address and contact details

System MAC Address

If you start the application and get a license error, the error dialog will display the System ID we are looking for.

License-error-dialog.png

The dialog tells you the System ID (MAC address) the application is looking for e.g. in the above dialog we have (for example) :

System ID:
00217059af37

You can send the ID shown to the licensing department and they will send you a license.

Otherwise :

To find out your system MAC address on Windows :

  • Click the Start button
  • Type : cmd (and press enter)

This starts a command console. In the command console :

  • Type : getmac /v > mac.txt

This creates a file mac.txt containing details of your system MAC address.

  • Email us this file, alongside product required, at the address above.

License File

Licenses are placed into a text file called :

  • license.flic

A license.flic file can contain more than one license string (e.g. for different software versions) but each license string must be on a separate line.

License File Location

The license file is expected to be in a folder as given by the environment variable :

NUCODA_LICENSE_DIR For Nucoda products

e.g. C:\Nucoda\License

PHOENIX_LICENSE_DIR For Phoenix products

e.g. C:\Phoenix\License

LOKI_LICENSE_DIR For Loki products

e.g. C:\Loki\License

BIFROST_LICENSE_DIR For Bifrost products

e.g. C:\BifrostQC\License

Version 2010.0 and earlier

For version 2010.0 and before, the environment variable is DV_LICENSE_DIR. This will probably be set to C:\Digital Vision\License.

Product Licenses

A license has the following format :

Product Version MAC DateCreated Duration Options Code

e.g.

NucodaLook 2016.1 B8AC2F8BC7EA 19-Aug-2016 5 Enh Res ExtFormats 210BBC7FB1674F7FF969 

Note :

  • This license was created on 19-Aug-2016 and is valid for 5 days.
  • The duration includes the date it was created on, so the license will expire at the end of 23rd August.
  • The license includes three options : Enh Res ExtFormats

Options Licenses

From Release : 2016.1

An "Options" license is a license string where the product is replaced with the string Options e.g.

Options 2016.1 B8AC2F8BC7EA 19-Aug-2016 5 Enh 210BBC7FB1674F7FF969 

An Options license adds one or more product options to a base (normal) license for a specified period. The base license can be any Digital Vision product (e.g. Nucoda Look, Phoenix Refine etc.).

In the example above, we add the option DVO Enhance to a base license for 5 days.

An Options license is only valid with a base license string and can not be used on its own.

License Transfer

If you want to transfer your license to a different computer, download the license transfer form :

Complete the form, make sure it is signed, then scan it and send it back to us.

Troubleshooting

Follow these steps if you are having problems getting your license to work :

1. To find the license file, we look in a folder given by an environment variable (based on product) e.g.
  • NUCODA_LICENSE_DIR
  • PHOENIX_LICENSE_DIR
  • LOKI_LICENSE_DIR
  • BIFROST_LICENSE_DIR

For Nucoda (as an example), this would be set as :

  • C:\Nucoda\License

and we expect the license file to be called license.flic in the above location.

2. Make sure that the environment variable (e.g. NUCODA_LICENSE_DIR has no odd spaces (e.g. at start or end).

As an example, the following would be wrong :

  • NUCODA_LICENSE_DIR set as "C:\Nucoda\License\ " (note space at end of string)
3. The license file is called license.flic.

Make sure that there are no hidden extension (e.g. .txt).

To check this : In a file browser, select : Tools / Folder options / View tab / Hide extensions for known file types - make sure this is un-checked.

4. Make sure the license.flic file is the only .flic file in the folder. We check all .flic files in alphabetical order.
5. Make sure the date and time is correct on your computer. Never put the computer clock back!
6. Make sure that the system ID (MAC) in the license string (third field e.g. 003048671219) is correct for the machine you run on. See above for getting your ID (MAC).
7. The system ID (MAC) must be on an active network interface i.e. it must not be disabled.
8. Make sure that the license string is in the license.flic file on one line only (a single line per license string)
9. If the license string has been given to you split over 2 lines with a "\" line continuation character used - delete it when placing the string on a single line i.e.
 Nucoda 2014.2 001F294EAEBC 12-Aug-2009 14 \
 Avid Enh Res Conv 89D82D4CD40EA4234668 

Should be :

 Nucoda 2014.2 001F294EAEBC 12-Aug-2009 14 Avid Enh Res Conv 89D82D4CD40EA4234668 
10. Make sure that the version of software you have installed and are running matches the version in the license (second field e.g. 2014.1)
11. We read the license.flic file from top to bottom and choose the first valid license. If this is an old license, we will use it, and you may still get expiration warnings. Make sure any new license line is before old ones.
12. The license file has format :
  • PRODUCT VERSION MAC DATE DAYS ..

where :

  • DATE = date license created and
  • DAYS = number of days license is valid for

So make sure that DATE + DAYS is a within your active period (license is not expired).

13. Make sure you are running the correct application, as specified in the license file i.e. run "Phoenix Finish" when the license.flic file specifies "PhoenixFinish" as the product name.
14. Some virtualisation products (e.g. vmware, virtualbox) can interfere with the network devices we find and try and attach to. They may be the cause of license failures. You should uninstall these products and retry the application.