Licenses are placed into a text file called :
License File Location
The license file is expected to be in a folder as given by the environment variable :
|NUCODA_LICENSE_DIR||For Nucoda products
|PHOENIX_LICENSE_DIR||For Phoenix products
|LOKI_LICENSE_DIR||For Loki products
|BIFROST_LICENSE_DIR||For Bifrost products
Version 2010.0 and earlier
For version 2010.0 and before, the environment variable is DV_LICENSE_DIR. This will probably be set to C:\Digital Vision\License.
Follow these steps if you are having problems getting your license to work :
|1.||To find the license file, we look in a foldfer given by an environment variable (based on product) e.g.
For Nucoda (as an example), this would be set as :
and we expect the license file to be called license.flic in the above location.
|2.||Make sure that the environment variable (e.g. NUCODA_LICENSE_DIR has no odd spaces (e.g. at start or end).
As an example, the following would be wrong :
|3.||The license file is called license.flic.
Make sure that there are no hidden extension (e.g. .txt).
In a file browser, check : Tools / Folder options / View tab / Hide extensions for known file types (un-check)
|4.||Make sure the license.flic file is the only .flic file in the folder. We check all .flic files in alphabetical order.|
|5.||Make sure the date and time is correct on your computer. The computer clock must never be put back!|
|6.||Make sure that the system ID (MAC) in the license string (third field e.g. 003048671219) is correct for the machine you run on.|
|7.||The system ID (MAC) must be on an active network interface i.e. it must not be disabled.|
|8.||Make sure that the license string is in the license.flic file on one line only (a single line per license string)|
|9.||If the license string has been given to you split over 2 lines with a "\" line continuation character used - delete it when placing the string on a single line i.e.
FilmMaster 3.6 001F294EAEBC 12-Aug-2009 14 \ Avid Enh Res Conv 89D82D4CD40EA4234668
Should be :
FilmMaster 3.6 001F294EAEBC 12-Aug-2009 14 Avid Enh Res Conv 89D82D4CD40EA4234668
|10.||Make sure that the version of software you have installed and are running matches the version in the license (second field e.g. 2014.1)|
|11.||We read the license.flic file from top to bottom and choose the first valid license. If this is an old license, we will use it, and you may still get expiration warnings. Make sure any new license line is before old ones.|
|12.||The license file has format :
So make sure that DATE + DAYS is a within your active period (license is not expired).
|13.||Make sure you are running the correct application, as specified in the license file i.e. run "Phoenix Finish" when the license.flic file specifies "PhoenixFinish" as the product name.|
|14.||Some virtualisation products (e.g. vmware, virtualbox) can interfere with the network devices we try and attach to. If you have such software installed, try disabling or uninstalling it.|